롯데시네마

Features 롯데시네마

■ Information regarding errors occurring when using the application1.
Information regarding login and payment errors- Customers who have problems with the Lotte Cinema application login function or payment can receive quick and detailed guidance by contacting the customer center (1544-8855) with the Lotte Cinema ID, device information, date of occurrence, and specific phenomenon.2.
App update or installation error information- Due to errors in the Google Play Store itself, app updates or initial installation may not proceed properly.- Please delete data and cache in [Settings - Applications - Google Play Store - Storage] on your mobile phone device and try again.3.
Information regarding application inability to run- The application may not run on some devices due to problems with the Android webview system.- Instructions for taking action will be provided through the URL below, so please refer to this when using the application.https://korea.googleblog.com/2021/03/webview_23.html4.
Other matters- To comfortably use the Lotte Cinema mobile app, we recommend installing it in an Android OS 8.1 or higher environment.- If you encounter any problems while using the app, please contact customer service at 1544-8855.* We are constantly strengthening and monitoring security to protect our customers information and ensure safe use of the app, so please use it with confidence.■ Introduction to main functions1.
New main screen- Check movie information more easily with video content- Check MY information and event information with one click on the main page2.
Instant reservation- Quick reservation with one ‘immediate reservation’ button on all pages3.
Baro Ticket- Immediate entry with ‘Direct Ticket’ without printing a ticket4.
Baropopcorn- Manufacturing begins immediately after ordering, ‘popcorn right away’ without waiting in line.■ Access permission information1.
Required access rights- Device and app history: Error correction and usability improvement2.
Optional access rights- Notifications: Choose whether to receive notifications of major events and benefits- Location information: Select whether to use a nearby movie theater (ticket reservation, instant popcorn)- Camera: Access when reading QR code/barcode information, select whether to use photo or video file upload when making 1:1 inquiries- Photos, media, files: Upload photos and videos when making 1:1 inquiries to the customer center, select whether to use them when logging in (sending informational push messages)- Address Book: Select whether to gift tickets to my coupon box or use store gifting* Even if you do not agree to the optional access permission, you can use the service excluding the functions of the permission.* How to change access rights: Mobile phone settings > Lotte Cinema